The Unmatched Customer Experience
Our Promise to You
You deserve lawn service that exceeds expectations from start to finish. While many of our customers come to us for the incredible results our lawn care programs provide, they stay with Ziehler Lawn and Tree Care for years because of our dedication to providing unmatched customer service.
In fact, it’s so important to us that we surpass your expectations every time you interact with our team members, products, and services, that we promise to:
- Provide valuable solutions and an enjoyable process, including quick and easy methods of getting information, resolving issues and communicating.
- Contact you prior to every service letting you know what service will be performed and the scheduled day.
- Knock on your door before beginning every service.
- Thoroughly perform a property inspection of your lawn or trees during every application.
- Clear the lawn of toys and furniture during each application.
- Hand-treat all hard-to-control weeds.
- Blow off any fertilizer from hard surfaces.
- Email a Service Summary after each visit with the details of the completed services and personalized notes and suggestions from your Service Specialist.
- Dress in a clean and neat uniform and maintain clean vehicles and equipment.
- Bring no work back incomplete.
- Provide an online Learning Center that explains the details of each program and service, what to expect, and what you can do to benefit most.
- Respect property as if it were our own, and leave it in better condition that we found it.